Effective Date: 8 November 2024
Thank you for shopping with Samvedna Handmade! Due to the nature of our handmade products, we do not offer refunds. However, we provide an exchange policy to ensure customer satisfaction.
1. Exchange Eligibility
To be eligible for an exchange, the item must:
- Be unused, in its original condition, and returned with its original packaging.
- Reach us within [specify days, e.g., 14 days] from the date of delivery.
2. Exchange Process
- Step 1: Contact us at samvednahandmade@gmail.com or call us at +91 9639870161 with your order details and reason for exchange.
- Step 2: Once approved, we will provide instructions for returning the item.
- Step 3: Upon receiving and inspecting the item, we will process an exchange, subject to availability.
3. Non-Returnable Items
Certain items cannot be exchanged, including:
- Custom-made products
- Items purchased on clearance or sale
4. Shipping Costs
Customers are responsible for the shipping costs associated with returning the item for an exchange. Original shipping charges are non-refundable.
5. Contact Us
For any questions regarding our Refund and Exchange Policy, please reach out:
Phone: +91 9639870161
Email: samvednahandmade@gmail.com